A new account
Awarding bodies, training providers, universities, ministries and employers.
Your organisation, roughly how many candidates a year, and which paper they would sit.
Talk to a person.
Accounts here are opened by hand, so there is always somebody on the other end. Send this and it reaches the right desk — usually answered within a working day.
Sitting an exam right now and stuck? Do not use this form — contact whoever enrolled you. Your institution’s invigilator can pause, extend or reset your attempt immediately. We cannot touch another organisation’s sitting without their instruction, so coming to us costs you the time it takes us to redirect you.
What to put in it.
Whatever your enquiry is about, it comes to the same place and we route it. Including the details below gets it answered in one reply rather than three.
Support
You already have an account and something is wrong.
Your institution name, and — if it concerns a sitting — the attempt reference. If a cohort is sitting imminently, say so in the first line.
Security
Reporting a vulnerability or a suspected compromise.
What you found and how to reproduce it. Please do not test against live candidate data — we do not pursue good-faith research.
Data protection
Subject access, erasure, or a question about the DPA.
Which institution enrolled you. Candidates: your institution is the data controller, so the request starts with them — we will pass it on and tell you we have.
- Data protection
- Read the privacy policy, or ask us anything through the form.